Thursday, December 13, 2007

Charter Sucks

--Original Message--
From: jaime_lois@yahoo.com
Date: 12/13/2007 6:02:14 AM
To: info.cc@mailegain.chartercom.com
Subject: Support / Other My Account Inquiries

Message:

I receive several letters in the mail every month from charter about upgrading my service. The letters and phone calls are becoming aggresive and annoying! Not to mention, you are wasting so much paper by sending me constant junk mail. I also do not appreciate being called at odd hours of the night asking if I would like to add telephone service. I did not want telephone service the first time you called, and I still do not want telephone service. In fact, I will never want telephone service! If I continue to receive an overwhelming amount of advertisements for charter services, I am going to discontinue my current service with charter. Please stop harassing me!


Charter Communications wrote:

Dear Mr./Ms. Rogers,

Thank you so much for contacting Charter Communications. My name is Rhia. I would be glad to assist you in the best manner possible. I apologize for the inconvenience. For us to properly help you process your request to have your contact email deleted form our list so that you could no longer received any advertisements from Charter, please join our "LIVE CHAT" sessions or call our Customer Service Representatives with this number 1-888-438-2427 for further assistance. There are necessary information that we need to ask you for verifications. If there is anything further I can help you with, please let me know.

If you have any additional questions regarding with your services or need further assistance please contact us via our website http://www.Charter.com.

The Charter High-Speed internet service is now available in your area. We offer personal antivirus and firewall security suite, telephone service, 5MB Internet speed, parental controls, games, music and so much more. We invite you to "Live Chat " with us; we would love to hear from you!

Great news! Charter offers you the Digital Biggest+5M+Phone for $139.97 for 12 months package so that you can save money while enjoying same quality services. Call our toll free number at 1-888-438-2427 to learn more and sign up for CharterĂ¢€™s great offer.

Thank you for your email submission to our website! Have a wonderful day!

With respect,
Rhia
Charter Email Support Team


My response:

Rhia,

Are you kidding me?? First of all the problem is not with my email. It is with my regular mail and phone calls. I do not want advertisements in paper form or over the phone. Not only did you not help me whatsoever, you tell me to sign on to "Live Chat?" Live chat is about as useful as asking a 3-year old for internet help. That's going to get me no where. Also, I find it quite interesting that you managed to prove my point in your response. My complaint was about receiving promotional ads and yet at the bottom of your email, there were two advertisements about Charter services. Come on, get a clue! Charter pretty much has the worst customer service of all time. I am done with this crappy business.

Respectfully,

MS. Jaime

1 comment:

  1. Charter's customer service doesn't seem to be getting any better. I had Charter once and I can say that I will never get their service again. I dropped them and got DISH Network I have not had any problems since I started a few years ago. I am now employed by DISH Network. DISH Network does care a lot for customer satisfaction, I would know. In fact, DISH Network was rated #1 in customer satisfaction amongst all cable and satellite providers by the ACSI. Charter's customer service was something that will keep me from ever going back.

    ReplyDelete

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